Custom Ordered Costume Information:
Professional productions: When is the deadline? How many actors/characters are there? What are your specific design/construction needs, including multiples and distressing requirements? I can design a show from scratch, or provide costume technician services for your design staff.
Deadline? When is your receive-by date? Custom items due within two weeks are considered rush orders, please see below. Some items may not be available to rush order due to their complexity, fabric availability, and my time constraints. A limited number of custom orders are available during Halloween season (August 1 – October 31) or while working on a film or theater production. Contact me to verify current availability.
Costume specifications? Please provide a description, or reference images/sketch.
Fabric preference? Factors to consider: historical accuracy, durability, comfort, and your climate. I do not create items from inferior quality materials, metal, plastic, elastic, spandex, lycra, or foam rubber.
General size information? What is your height in feet and inches, and what are the circumferences of your chest and waist around the belly button line – not your pants waist size? I need your actual body measurements, NOT garment label size.
Budget range? I can suggest fabric and style options based on this information. Custom work costs more than in stock items, with final cost depending on specific project details, including materials and deadline.
International customer? I ship worldwide via USPS, FedEx and DHL.
Virginia resident? Welcome, neighbor! Sales tax will be added to your order.
Surprise Gift Orders – Not Recommended
Due to my All Sales Final policy, please have the recipient directly involved in the custom order process. They will then be available for accurate measurements and to select preferred details, colors, and style points. Contact me for details.
Custom Order Process Overview
Custom Cloaks and Robes: For custom cloak or robe orders, I need the specific style, fabric, and color information, and your appropriate measurements from the links below. Your contact information, and payment are required to enter my working queue.
Prices: The final cost depends on materials used, level of detail, deadline, and garment complexity. Labor cost is $35 per hour, which includes a limited amount of communication per order, design and research, pattern drafting, cutting, construction, embellishment/distressing if applicable, and preparation of the parcel for shipment. Price estimates are valid for 30 days from the date of issue. I reserve the right to decline orders.
Fabrics/Materials: I do not work with customer supplied materials, but have access to many excellent suppliers of wool, silk, linen, cotton, etc.
Payment Information
Credit card and PayPal payments accepted online via PayPal to the email address sales@twinrosesdesigns.com
Domestic personal checks and money orders also accepted by mail.
Definition of Custom Order Receipt
Measurements, final design details, and payment must all be received for order to be finalized.
I am subject to prior booking without notice during the discussion process.
Rush Orders
In-stock items: contact me at (276) 591-1113 during business hours to confirm availability, quantity needed of each item, phone number for the waybill, and your location with zip code to calculate accurate shipping cost.
Custom made items: Contact me at info@twinrosesdesigns.com with your location, design information, receive-by date, and to verify my current availability. Rush orders due within 2 weeks are subject to an additional 25% fee and will ship by FedEx.
Measurements Required
All of your information will remain strictly confidential. Accurate measurements of your body are essential to ensure proper fit. I measure differently than other companies, please use my measurement blanks with diagrams and descriptions below.
Returning customers, please retake your measurements if you know they have changed or the measurement data I have on file is older than 6 months.
For questions regarding how or where to take measurements, please contact me. Take measurements over what you will wear under what I make for you, and while wearing shoes/heels if applicable. Use a cloth measuring tape, not a metal shop tape. Do not add ease – I will add this for you. Let me know any unique requirements, i.e. prosthesis, arthritis or other considerations for closures, etc. In some cases, working with a local designer, maker or seamstress may provide the best results as they can offer in person fittings throughout the construction process. Please see “Alterations” below regarding post-receipt measurement and garment changes.
Measurement Charts
Please click on the links below to access the PDF files. Please download the form you need, open it in your PDF reader, fill out the fields, save and email it to Twin Roses Designs. If needed, download Adobe Acrobat reader here.
Original artwork on these forms by Kim Pollard, copyright 2018. Used here with permission.
All measurements and customer information are kept strictly confidential.
Alterations
I do not make alterations or additions to garments not made by me.
If you need an in stock item shortened, email me. If it is possible due to the garment type, I will make agreed upon changes after purchase before shipping.
Please take time to carefully measure yourself before purchase – if you have any questions about sizing, please contact me.
When you receive your custom ordered garment, please try it on immediately. I must be notified by email within three days of garment receipt if any adjustment is needed to comply with the original agreed upon design and fit according to the measurements provided. I may not be available to make adjustments or repairs beyond the three day timeframe to garments I have created. If the alterations are due to incorrect measurement taking by the individual, I will charge labor time for the alterations needed as well as return shipping to you. If I have made an error with regard to size, color, etc., please let me know and I will work with you to resolve the problem.
Returns/Rentals
All sales are final, please ask all questions and measure carefully before purchase.
I do not rent costumes.
I must be notified by email within 3 days of garment receipt regarding any problems with your item. If changes or exchanges are necessary and you have contacted me by email to discuss the matter, the garment must be returned to me *unworn* within that same three day timeframe. Please alert me to garment exposure to cigarette smoke or pets as I am severely allergic. I am not responsible for return shipping charges. If I have made an error with regard to size, color, item, etc., please let me know immediately and I will work with you to resolve the problem.
Unauthorized or late returns will be refused.
Virtual Fabric Swatches
Due to current fluctuations in availability, swatches are not available at this time.
Privacy Policy
I take your privacy very seriously. I will never sell or share your personal information except as noted below.
I collect and keep the following information:
Your name and email address.
Your shipping address.
Your phone number, if provided.
Your order details.
Your measurements.
I use the information to:
Communicate with you about your order.
Process your order efficiently and accurately.
In order to ship your order, I have to share your address (and phone number if necessary) with third party shipping services – i.e. USPS, or FedEx.
I do not transmit my clients’ data to third parties unless otherwise required by law, or necessary to resolve an issue with your order or produce it.
If you call to place an order and I process your order on the telephone, I will have to get your credit card number at that time and process through PayPal. I do not keep any record of these numbers, and once the transaction is processed, the credit card information is automatically scrubbed from my system. I can and prefer to generate an invoice for you to pay online. When you pay for your order through Paypal online, I never see any of your financial information – just who placed the order, order details and value, shipping address, and purchaser email.
I do not use cookies on the website and do not track you across the internet.
About
Costumes handmade in Charlottesville, Virginia, USA unless otherwise noted. Studio is pet and smoke free.